DOH: CHRC Update

The message below was sent to providers Friday afternoon from the CHRC Program leads.

Over the past few weeks, ITS has been working on a CHRC application update that was requested by the vendor, Idemia, that provides fingerprinting services for CHRC providers. The CHRC application was updated as of July 17, and there were some changes that were made to the process of scheduling fingerprints. After the initial update, the Livescan documents used to schedule appointments no longer included an “Agency ID” field but instead had a “UE ID” field. Providers needed to utilize the second tab for “UE ID / DOB” scheduling, the next page included a short questionnaire, followed by a form for filling out demographic information. In the past the providers were not prompted to fill out the questionnaire when scheduling appointments. This change caused a significant new workload on providers. After feedback from providers, this update was pulled back on 7/17/25 and IT is working on making the updates to the system that were requested by Idemia without changing the procedure for scheduling fingerprinting appointments. When this happened, another issue resulted in Livescan letters not being issued. ITS has resolved the issue and the Livescan letters were generated Friday afternoon.

NYSHFA | NYSCAL CONTACTS:

Tarrah Quinlan, RN, BSN
Director of Education Program Development and Member Operations
518-462-4800 x20

Lisa Volk, RN, B.P.S., LNHA
Executive Director, Foundation for Quality Care
518-462-4800 x15