AHCA/NCAL: Change Healthcare Update – Payer Contacts and Resources

The U.S. Department of Health and Human Services (HHS), the Centers for Medicare & Medicaid Services (CMS), and the Administration for Strategic Preparedness and Response (ASPR) provided additional information and resources for providers impacted by the Change Healthcare security incident. Resources include information to help providers connect with payers, links to payer resources, information on advanced payments, and more.

The multi-agency letter notes that the federal government continues to hear from providers having difficulty getting answers from some health care plans about the availability of prospective payments or flexibilities that are needed until the Change Healthcare disruptions are resolved. Providers who have been unsuccessful in obtaining needed flexibilities or payment help from their health plan’s local or regional contacts should contact the HHS helpdesk.

The multi-agency letter also encourages providers, as this situation resolves, to consider reviewing and implementing HHS’s voluntary Healthcare and Public Health Cybersecurity Performance Goals.

If you have additional questions for HHS regarding the Change Healthcare cyberattack, please reach out to HHScyber@hhs.gov.

NYSHFA | NYSCAL CONTACTS:

Tarrah Quinlan, RN, BSN
Director of Education Program Development and Member Operations
518-462-4800 x20

Lisa Volk, RN, B.P.S., LNHA
Executive Director, Foundation for Quality Care
518-462-4800 x15